Shipping & Returns
Do you offer same-day delivery?
Yes.
Orders placed before 4:00 PM (IST): Same-day delivery
Orders placed after 4:00 PM (IST): Next-day delivery
(Subject to location serviceability and stock availability)
How can I track my order?
Once your order is dispatched, you will receive tracking details via email or message (where applicable). You can also contact our support team for updates.
What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect product:
Contact us within 24 hours of delivery
Share clear images and a short video
Our team will assist you with replacement or resolution.
What is your return policy?
Returns or exchanges are accepted only in case of:
Damaged products
Defective products
Wrong items delivered
A 5-day return/exchange window applies from the date of delivery.
Can I return a product if I change my mind?
Change-of-mind returns may be accepted at our discretion.
In such cases, both forward and return shipping charges will be borne by the customer, and the product must be unused and in original packaging.
Are installed or used products eligible for return?
No. Products that have been used, installed, or tampered with are not eligible for return or refund.
How long does it take to process a refund or replacement?
Once the returned product passes quality inspection:
Refund or store credit is processed within 24–48 hours
Replacements are dispatched based on stock availability
How will I receive my refund?
Refunds may be issued as:
Original payment method (where applicable), or
Store credit / coupon, valid for 12 months
Do your products come with warranty?
Warranty (if applicable) is provided by the manufacturer. Warranty details are mentioned on the product page or invoice.
What payment methods do you accept?
We accept all major online payment methods including UPI, debit cards, credit cards, and net banking via secure payment gateways.
Is my personal information safe with Take Care Pro?
Yes. We take data privacy seriously and protect your information as per our Privacy Policy. We do not sell or misuse customer data.